FAQ

Members

General

We motivate you to reach your fitness goals by rewarding you for being active and staying active. We also reward you for checking in with our community of exercise service providers. On top of that, we will offer various fitness challenges and you will even have the option to challenge your friends. The rewards you receive are in the form of points that can be exchanged for a variety of gift vouchers or that can be donated to one of the charities we work with.

We are constantly developing our service to link with more fitness tracking apps and will update you as we add more. In the meantime, the FitBit app allows you to link your Health App on iPhone so you can start tracking your activity.

You earn rewards by measuring your activity and sharing that with us (this is achieved automatically by linking your fitness app to the Jumpa app). You also earn rewards by checking in with our community of exercise service providers, using the QR scanner provided in the Jumpa app. In addition, you can also register for our challenges or even challenge your friends.

You can join by registering via our website although most people just download our app from the App Store or Google Play and going through the sign-up process there.

Basic membership is absolutely FREE! We do have a Premium Membership option available which allows you to earn points and rewards faster. Pricing for our Premium Membership is available in our ‘Pricing Table’.

Not only is being fit and active a significant health benefit, both physically and mentally, but now you can actually earn real value rewards even if you don’t actually do anything more than what you do now. Of course, we encourage you and challenge you to make the most of our service and improve your overall health.

Any information we hold is securely stored and covered under our Privacy Policy.

We analyse statistical data and share this with our partners. We respect your privacy and do not require you to complete this information to enjoy our service. However, if you do wish to share this information with us, we will use it to better tailor our service to your particular needs and to show our gratitude we provide you with additional points earning power!

You can close your account at any time. You can do so by emailing us. We commit to processing your cancellation within 10 working days.

Technical

When you are logged into your account, just select the ‘My Apps’ option and follow the step by step instructions.

Of course you should first check that your activity tracker is connected to our service properly. There may be a delay between you performing your activity and when your points are showing on your account. If this delay is more than 24h, please contact us so we can investigate this promptly.

When you sign up to our service, you will be allocated a unique referral code. If your exercise service provider signs up using this code, you will receive 2,000 points to your account. Of course, if you provide us with their contact details we would be more than happy to contact them and let them know about the benefits they will receive from joining our community.

At this stage, we only have the FitBit, Garmin and Apple HealthKit apps connected to our service but we are constantly working on adding more fitness tracking apps to our service. We would love to hear from you – email us – which other apps you prefer using so we can look at adding these faster.

Yes you can. Each activity will only be counted once though, even if it is tracked on multiple devices.

You can download the app from the Apple App Store (iOS devices) or from Google Play (Android devices). 

Search for ‘Jumpa Fitness’

Our participating Fitness Partners have a unique QR code assigned to them. This will be displayed or made available to you by them. On the Jumpa app, there is a QR scanner provided. When you scan the Fitness Partner’s QR code using this scanner, this will register the check-in and the appropriate level of points will be allocated to your account.

You can reset your password by using the ‘Forgot my password’ feature on the logon page or by selecting the ‘Password’ tab in your Profile once already logged in.

You can easily view your current points balance and history by logging into your account either on the app or on the website.

You can update your profile details at any time by logging into your account either on the app or on the website and selecting the ‘My Profile’ option.

Points

Your points will not expire as long as you register activity with us. If you do not register any activity with us for 4 consecutive weeks, we will start reducing your points balance by 10 points per day until you either start registering activities again or until your points balance reaches 0.

Affiliated Fitness Partners have signed up to be part of our community. Depending on the membership type of each Fitness Partner, you will earn different amounts of points each time you check in with one of them.

When you sign up to our service, you will be allocated a unique referral code. If your Fitness Partner signs up using this code, you will receive 2,000 points to your account. Of course, if you provide us with their contact details we would be more than happy to contact them and let them know about the benefits they will receive from joining our community.

At this stage, we only have the FitBit, Garmin and Apple HealthKit apps connected to our service but we are constantly working on adding more fitness tracking apps to our service. We would love to hear from you – email us – which other apps you prefer using so we can look at adding these faster.

We are constantly adding new Fitness Partners to the Jumpa service so keep checking regularly. The easiest way to find an affiliated Fitness Partner near you is by using the ‘Find an ESP’ function on our website or on the app.

If you have forgotten to check in at a participating Fitness Partner, you will be able manually submit the details of your visit. Relevant points for this visit will be pending until they are verified by your Fitness Partner. Once verified, the points will be released and available for you to spend.

In order to stop people from misusing the system we have put a process in place where the ESP’s are able to challenge points earned by checking in with them. They may challenge the points if they don’t recognise your profile or if they believe you have checked in by mistake (e.g. QR code scanned twice). Challenging your points just means that they would like you to provide some further information about who you are or when you have used their service. If your points are challenged, please just get in touch with the ESP using the messaging system provided in our app or on our website. Once cleared up, the ESP will remove the challenge and your points will be available for you to spend.