Jumpa Member FAQs

Member FAQs categories: General | Technical | Points

General

How does it work?

We motivate you to reach your fitness goals by rewarding you for being active and staying active. We also reward you for checking in with our community of exercise service providers. On top of that, we will offer various fitness challenges and you will even have the option to challenge your friends. The rewards you receive are in the form of points that can be exchanged for a variety of gift vouchers or that can be donated to one of the charities we work with.

What if I don’t have a fitness tracker?

We are constantly developing our service to link with more fitness tracking apps and will update you as we add more. In the meantime, the FitBit app allows you to link your Health App on iPhone so you can start tracking your activity.

How do I earn rewards?

You earn rewards by measuring your activity and sharing that with us (this is achieved automatically by linking your fitness app to the Jumpa app). You also earn rewards by checking in with our community of exercise service providers, using the QR scanner provided in the Jumpa app. In addition, you can also register for our challenges or even challenge your friends.

How do I join?

You can join by registering via our website although most people just download our app from the App Store or Google Play and going through the sign-up process there.

How much does it cost?

Basic membership is absolutely FREE! We do have a Premium Membership option available which allows you to earn points and rewards faster. Pricing for our Premium Membership is available in our ‘Pricing Table’.

Why should I join?

Not only is being fit and active a significant health benefit, both physically and mentally, but now you can actually earn real value rewards even if you don’t actually do anything more than what you do now. Of course, we encourage you and challenge you to make the most of our service and improve your overall health.

Is my data secure?

Any information we hold is securely stored and covered under our Privacy Policy.

Why are there so many optional details on my profile?

We analyse statistical data and share this with our partners. We respect your privacy and do not require you to complete this information to enjoy our service. However, if you do wish to share this information with us, we will use it to better tailor our service to your particular needs and to show our gratitude we provide you with additional points earning power!

What if I want to close my account?

You can close your account at any time. You can do so by emailing us. We commit to processing your cancellation within 10 working days.

Technical

How do I connect my fitness app or device?

When you are logged into your account, just select the ‘Connected Apps’ option and follow the step by step instructions.

Why are my points not updating after I have connected my fitness app or device?

Of course you should first check that your activity tracker is connected to our service properly. There may be a delay between you performing your activity and when your points are showing on your account. If this delay is more than 24h, please contact us so we can investigate this promptly.

What if my favourite exercise service provider isn’t a member of the Jumpa service (yet)?

When you sign up to our service, you will be allocated a unique referral code. If your exercise service provider signs up using this code, you will receive 50,000 points to your account. Of course, if you provide us with their contact details we would be more than happy to contact them and let them know about the benefits they will receive from joining our community.

What fitness apps and devices can I connect to the Jumpa service?

At this stage, we only have the FitBit and Garmin apps connected to our service but we are constantly working on adding more fitness tracking apps to our service. We would love to hear from you - email us - which other apps you prefer using so we can look at adding these faster.

Can I connect multiple apps and devices?

Yes you can. Each activity will only be counted once though, even if it is tracked on multiple devices.

How do I download the app?

You can download the app from the Apple App Store (iOS devices) or from Google Play (Android devices).

How can I check in at a participating exercise service provider?

Our participating exercise service providers have a unique QR code assigned to them. This will be displayed or made available to you by them. On the Jumpa app, there is a QR scanner provided. When you scan the exercise service provider’s QR code using this scanner, this will register the check-in and the appropriate level of points will be allocated to your account.

How do I reset my password?

You can reset your password by using the ‘Forgot my password’ feature on the logon page or by selecting the ‘Password’ tab in your Profile once already logged in.

How do I view my points history?

You can easily view your current points balance and history by logging into your account either on the app or on the website

How do I change my profile details?

You can update your profile details at any time by logging into your account either on the app or on the website and selecting the ‘My Profile’ option.

Points

Do my points expire?

Your points will not expire as long as you register activity with us. If you do not register any activity with us for 4 consecutive weeks, we will start reducing your points balance by 10 points per day until you either start registering activities again or until your points balance reaches 0.

What are affiliated exercise service providers?

Affiliated ESP’s are exercise service providers who have signed up to be part of our community. Depending on the membership type of each ESP, you will earn different amounts of points each time you check in with one of them.

How do I get my favourite exercise service provider to join the Jumpa community?

When you sign up to our service, you will be allocated a unique referral code. If your exercise service provider signs up using this code, you will receive 50,000 points to your account. Of course, if you provide us with their contact details we would be more than happy to contact them and let them know about the benefits they will receive from joining our community.

How do I get my favourite fitness app or device added to the Jumpa service?

At this stage, we only have the FitBit and Garmin apps connected to our service but we are constantly working on adding more fitness tracking apps to our service. We would love to hear from you - email us - which other apps you prefer using so we can look at adding these faster.

How can I find out which exercise service providers near me offer points under the Jumpa service?

We are constantly adding new exercise service providers to the Jumpa service so keep checking regularly. The easiest way to find an affiliated exercise service provider near you is by using the ‘Find an ESP’ function on our website or on the app.

Can I still collect points if I have forgotten to check in at an affiliated exercise service provider?

If you have forgotten to check in at an affiliated ESP, you will be able manually submit the details of your visit. Relevant points for this visit will be pending until they are verified by your ESP. Once verified, the points will be released and available for you to spend.

Why have my points been challenged by a service provider? And what do I do if they have?

In order to stop people from misusing the system we have put a process in place where the ESP’s are able to challenge points earned by checking in with them. They may challenge the points if they don’t recognise your profile or if they believe you have checked in by mistake (e.g. QR code scanned twice). Challenging your points just means that they would like you to provide some further information about who you are or when you have used their service. If your points are challenged, please just get in touch with the ESP using the messaging system provided in our app or on our website. Once cleared up, the ESP will remove the challenge and your points will be available for you to spend.

Jumpa Service Provider FAQs

How does it work?

The concept is quite simple. When you sign up as a Jumpa Fitness Provider, you are allocated a unique QR code. This QR code will be emailed to you and you can also retrieve it when you log in to the website or the mobile app. When your clients scan this QR code using the Jumpa app, it registers a ‘check-in’. You will be charged for each successful check-in according to your plan.

How much does it cost?

Please have a look at our Pricing Table which itemises the different plans available to you. Our plans are designed to cater for all sizes of businesses and to give you the option of rewarding your clients as you see fit.

What’s in it for me?

By joining Jumpa you will not only be a part of a fast growing new community that will get to know about your business, you will also be able to reward your current clients in a different way. And all this for a reasonably small cost.

I don’t recognise or agree with some of the check-ins registered to my account. What do I do?

Don’t worry, we have designed the service to help address this. If you are unsure about one or more check-ins registered to your account, you have the option to question these. The Jumpa member will be advised that more information about their registered check-in is required and they need to get in touch with you to provide this further feedback. If you have not received any feedback from them within 30 days, the check-in will be cancelled and credited back to your account.

How do I sign up?

Signing up is easy. Just go to our website and click 'Get Started'. Then just follow the few easy steps to get up and running. You will be able to offer your clients a different way of rewarding them for using your service.

Can I also be a Jumpa member?

Absolutely. There is nothing stopping you from taking advantage of the Jumpa service as a member even if you are set up as a Fitness Service Provider. You will need to log in to the appropriate profile depending on which tasks you want to complete.

How do I cancel my account with Jumpa?

We really hope that you enjoy all the benefits the Jumpa service can bring to you but if you did wish to leave Jumpa, you can do so at any time by providing the required notice (typically 1 month) and completing the requirements as set out in the Terms & Conditions.

How do I reset my password?

You can reset your password by using the 'Forgot my password' feature on the logon page or by selecting the 'Password' tab in your Profile once already logged in.

How can I see my current balance of points issued?

When you log into your account, you will be able to clearly see your current balance of how many check-ins your customers have already registered with you this month and how many check-ins you have left as part of your pre-paid plan.

How can I see my invoice history?

To see your invoice history, you will need to log in to your account and select the 'Invoices' tab from the 'My Profile' menu.

How do I update my profile details?

You can update your profile details at any time by logging into your account either on the app or on the website. This includes your contact details, your payment details, etc.